If returning your item, please return in a new and unused condition within 14 days of purchase. Simply email us quoting your order number, the items you are returning and your reason for return. For hygiene reasons we can not refund a thong, brief, bodysuit or stockings. Buyer pays return postage. Please contact us if you have any questions regarding fit and we will get back to you to ensure you choose the correct size.
If you'd like to exchange your item, let us know what you'd like to exchange it for and in what size and we can make the arrangements for you! Make sure to quote your order number in your email. Please note we can not exchange a thong, brief, bodysuit or stockings due to hygiene reasons. Buyer pays return postage.
Please note that all lingerie is made to order and therefore can take up to 3 weeks to process, manufacture and dispatch. International orders may take up to 6 weeks. We appreciate your patience while we lovingly make your items. All orders are sent via recorded delivery. You will receive a tracking number with your shipping confirmation email. Please don't hesitate to contact us with your order number if you are wondering where your goodies are!
All UK orders placed on during the next opening (Thursday 18th) will be guaranteed in time for Christmas. Unfortunately we can not guarantee Christmas delivery for international customers. Orders placed this opening may take up to 28 days to dispatch. We are taking 4 weeks worth of orders rather than the usual 3 weeks simply so we can take on as many Christmas orders as possible. The shop will close when we reach max capacity as usual however we will keep our ready made stocking fillers available throughout December for any last minute gifts.