If returning your item, please return in a new and unused condition within 14 days of purchase. Simply email us quoting your order number, the items you are returning and your reason for return. For hygiene reasons we can not refund a thong, brief, bodysuit or stockings. Buyer pays return postage. Please contact us if you have any questions regarding fit and we will get back to you to ensure you choose the correct size.
If you'd like to exchange your item, let us know what you'd like to exchange it for and in what size and we can make the arrangements for you! Make sure to quote your order number in your email. Please note we can not exchange a thong, brief, bodysuit or stockings due to hygiene reasons. Buyer pays return postage.
Please note that all lingerie is made to order and therefore can take up to 3 weeks to process, manufacture and dispatch. International orders may take up to 6 weeks. We appreciate your patience while we lovingly make your items. All orders are sent via recorded delivery. You will receive a tracking number with your shipping confirmation email. Please don't hesitate to contact us with your order number if you are wondering where your goodies are!
To ensure your order arrives in time for Christmas, please make sure to purchase before the 25th November. This will give us enough time to process, manufacture and dispatch your order. Any orders placed after 25th November may not arrive in time for Crimbo. If it is now passed the 25th and you're still to place your Xmas order, please give us an email and we will see if we can squeeze you in.