If returning your item, please return in a new and unused condition within 14 days of purchase. Simply email us quoting your order number, the items you are returning and your reason for return. For hygiene reasons we can not refund a thong, brief, bodysuit or stockings. Please contact us if you have any questions regarding fit and we will get back to you to ensure to choose the correct size.
If you'd like to exchange your item, let us know what you'd like to exchange it for and in what size and we can make the arrangements for you! Make sure to quote your order number in your email. Please note we can not exchange a thong, brief, bodysuit or stockings due to hygiene reasons.
Please note that all lingerie is made to order and therefore can take up to 2 weeks to process, manufacture and deliver. International orders may take up to 4 weeks. We appreciate your patience while we lovingly make your items. All orders are sent via recorded delivery. You will receive a tracking number with your shipping confirmation email. Please don't hesitate to contact us with your order number if you are wondering where your goodies are!
To guarantee your order gets to you in time for Christmas, please order before 5th December. If it is now after the 5th and you still need to place your order, contact Miss Vivienne as we may still be able to squeeze you in (although we can't promise!).
All orders containing our Limited Edition Christmas Cookies will be dispatched via 1st Class mail on 18th December. This will ensure they are still fresh for Christmas Day!